FAQ
Does ZiSoft Awareness offer a desktop client or a mobile app
No, all access to the system is done through the web application.
What is the recommended browser to use ZiSoft Awareness
ZiSoft awareness supports all major browsers (Chrome, IE 11, Firefox, and Safari), but the recommended browser is Chrome.
Does ZiSoft require any specific operating system or packages to install
Depends on your deployment method. If you are using "Docker", then the only requirements is the Docker and Docker-Compose. If you are deploying on the OS without Docker, then you have to install more dependencies yourself. Read the installation guide for more info.
Can ZiSoft be used on mobile web browsers
Yes, ZiSoft Web interface is "responsive". It will resize and adjust to the size of your smartphone or tablet.
Does ZiSoft offer a cloud/hosted deployment
Absolutely, talk to sales@zisoftonline.com or visit Zisoft for more info.
Does ZiSoft Support HA (High Availability) Installation
Similar to the single deployment, the HA environment distributes the end user load among several web and analytics servers. There is still one single Database and one single background server. The distribution of the front end load can be designed to separate users by region or department, or it can be load balanced among all users in the organization.
Does ZiSoft support Single Sign On or LDAP
ZiSoft supports both LDAP and single sign on. This means that your users can use their LDAP (e.g. Active Directory) credentials to login, either by typing them in the ZiSoft portal (LDAP) or by being redirected to your Identity provider portal (SSO). Checkout the user guide for more details on how to setup and integrate with LDAP and SSO.
Does ZiSoft encrypt data
ZiSoft provides application level encryption only for sensetive data such as passwords. If you need to encrypt everything, consider database level encryption with your DBA.
How much bandwidth does ZiSoft need
ZiSoft Awareness is customizable according to your requirements/capabilities. Out of the box, we have 5 different resolutions of each of the included lessons (320, 480, 720, 1080, and 1440). You can choose which resolution to serve based on your campaign size and network capabilities. For example, if your campaign has 1000 employees, and you expect 100 to be concurrently streaming videos at the same time, then resolution 720 will need a server bandwidth of approximately 70 Mbps.
What are all the requirements needed to run ZiSoft with all its modules
Infrastructure: You will need a server with at least 8GB of memory and 2Ghz CPU and is capable of virtualization.
Operating System: Any of the following
Windows 10 Pro or later
Linux Centos 7 or later
Linux Ubuntu 18 or later
Global System Settings:
Host Name: The url where the system will be deployed. Example https://zisoft.mycompany.com/app
Company Name: Example, My Company Inc.
LDAP Settings: This is needed if you will beimporting users from LDAP (Active Directory) instead of creating users manually
Title
Host
Port
Bind DN
Base DN
Query Filter
User Name Field
First Name Field
Last Name Field
Email Field
Department Field
Group Base DN
Group Search Filter
Group Name Field
Group Member Field
Bind Password
Email Server Settings: If you will be sending training invitation Emails or Phishing Emails
Title
Host
Port
Security (TLS/SSL)
Username
Auth (Anonymous/Authentication)
Password
From (Email Format)
Reply (Email Format)
Email Templates: This describes the Emails that you want to send to your employees in various occasions like invitation to campaigns and end-of-campaign certificates. ZiSoft comes packed with sample templates you can use, but if you need to define your own, you will need the following for each template
Title
Content: HTML (You can use the embedded editor in ZiSoft)
Subject
Language: EN/AR
Type: Phishing/General/Training
Last updated
